If NOT paying by credit card, the Fotowatch AAA Watch Club provides a detailed Order Form for your convenience. Please print the form, fill it in, and fax the completed order form to us at 1-773-442-0150. You will then receive, via your choice of fax or e-mail, your detailed Order Confirmation for your signature and approval. The Order Confirmation contains all of the details of your order and can be modified or corrected.
You may also send us your order via e-mail.
If you do not have a paypal account but would like one, you can register anytime you add an item to your cart and proceed to "Checkout" using Paypal as Payment Method.
If you are NOT paying by credit card or via Paypal, please fax in your order to us.
Click here for our Order Form.
Company & personal checks will be verified by a 10-day clearing period for bank verification.
All check & money order payments are to be made payable to: Fotowatch
Please mail your order & payment to our USA address as follows:
Fotowatch (AAA Watch Club)
500 N. Michigan Avenue
Chicago, IL 60611
For international orders of less than $400.00, there is a flat rate charge of $37.95, except for Canada & Mexico ($35.95).
Optional we offer the USPS Service 'International First Class Registered Air' with is a flat rate charge of $29.50 (allow 10-14 Days for delivery) and FedEx Service 'International Priority with Signature Confirmation' with is a flat rate charge of $54.95 (Allow 4-7 Days for delivery).
In Addition we offer FedEx International Priority® with Signature Confirmation Flat Rate (faster delivery).
To receive a credit for a return, the watch must be returned to us in an unworn, brand new condition. Return Instructions must be strictly observed.
Return Instructions: Non-defect Reasons Please ensure that you strictly follow the procedures below to receive credit on a return.IMPORTANT: Until you are absolutely sure that you will keep the watch, you must not wear it. A new watch worn even one time for a short period exhibits signs of wear to both the strap and case, and will not be accepted for return. Do not make any modifications to the bracelet - such as resizing it or having links removed.
All watches must be returned in their original packaging in brand new, unused and undamaged condition. This applies to boxes, papers, warranty and instruction sheets. If any of these items are missing, damaged or modified, the return cannot be accepted and the package will be returned to you.
Customer must contact AAA Watch Club in advance by phone to receive an RMA number. Phone call must be received by us within 3 calendar days of receiving your watch. RMA number must be clearly printed/shown on the outside of the shipping container or it will be treated as an unauthorized return and will not be accepted.
Returns received without an RMA number will immediately be rejected and returned to you. Once this occurs, the watch will no longer be eligible for return.
Returns must be fully insured and shipped with a courier that provides a tracking number so that your package can be traced on their web site at your convenience. Full insurance protects the customer's package against loss, theft or damage to either the watch or packaging during the return. Any loss, theft or damage that occurs on a return are customer's sole responsibility and damaged watches will be returned to the customer.
Shipping, insurance and handling charges paid on the purchase are not refundable. Should customer decide to make a return for any reason, all return shipping and insurance charges are paid by customer - no exceptions.
Should you have any additional questions concerning our Returns Policy, please do not hesitate to contact us. Our phone number is shown below.
AAA Watch Club a Fotowatch Site
☎ (312) 280-1388 - Ask for Returns Dept.Hours of Operation: 9:00 a.m. to 5:00 p.m. Mon - Fri (Central Time)
Fotowatch is not required to accept watches back for non-defect reasons and will determine, at its sole discretion, whether to authorize returns for non-defect reasons.
Customer must contact us to request a return authorization number. Once you've received your return authorization number, you should return your watch(es) to us, insured and properly packaged so that no damage occurs during transport. Watch product must never have been worn nor have ANY signs of wear and tear. Requests to return a watch for non-defect reasons must be made within 72 hours of watch receipt. No exceptions. Any products being returned without return authorization will be rejected upon arrival as non-authorized returns.
NOTE: All measurements are approximate and may vary slightly from the listed dimensions.
Please note: If you have any questions not addressed here,
please contact our Customer Service Team at serviceaaawatchclub.com
The AAA Watch Club