AAA Watch Club Return Policy

Thanks for shopping at AAA Watch club.

If you are not entirely satisfied with your purchase, we're here to help.

AAA Watch Club allows a three (3) calendar day period to return any watch that we sell. Clearance items are not eligible for return.

To receive a credit/refund for a return, the watch must be returned to us unworn, unused and in the same condition that you received it. Your watch needs to have the receipt or proof of purchase. Return Instructions must be strictly observed.

Return Instructions: Non-defect Reasons

Please ensure that you strictly follow the procedures below to receive credit/refund on a return.

IMPORTANT: Until you are absolutely sure that you will keep the watch, you must not wear it. A new watch worn even one time for a short period exhibits signs of wear to both the strap and case, and will not be accepted for return. Do not make any modifications to the bracelet - such as resizing it or having links removed.

All watches must be returned in their original packaging in brand new, unused and undamaged condition. This applies to boxes, papers, warranty and instruction sheets. If any of these items are missing, damaged or modified, the return cannot be accepted and the package will be returned to you.

Customer must contact AAA Watch Club in advance by phone to receive an RMA number. Phone call must be received by us within 3 calendar days of receiving your watch. RMA number must be clearly printed/shown on the outside of the shipping container or it will be treated as an unauthorized return and will not be accepted.

Returns received without an RMA number will immediately be rejected and returned to you. Once this occurs, the watch will no longer be eligible for return.

Returns must be fully insured and shipped with a courier that provides a tracking number so that your package can be traced on their web site at your convenience. Full insurance protects the customer's package against loss, theft or damage to either the watch or packaging during the return. Any loss, theft or damage that occurs on a return are customer's sole responsibility and damaged watches will be returned to the customer.

Shipping, insurance and handling charges paid on the purchase are not refundable. Should customer decide to make a return for any reason, all return shipping and insurance charges are paid by customer - no exceptions.

Should you have any additional questions concerning our Returns Policy, please do not hesitate to contact us. Our phone number is shown below.

AAA Watch Club a Fotowatch Site
https://www.aaawatchclub.com

☎ (312) 280-1388 - Ask for Returns Dept.

Hours of Operation: 9:00 a.m. to 5:00 p.m. Mon - Fri (Central Time)

Returns & Cancellations

We cannot cancel orders after they are shipped.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How much is return shipping?

Please check with your local post office for shipping costs.

Will I have to pay additional charges for returns?

Returns for Repair or Replacement - None.

Customer must contact us to request a return authorization number. Once you've received your return authorization number, you should return your watch(es) to us, insured and properly packaged so that no additional damage occurs during transport. Any products being returned without return authorization will be rejected upon arrival as non-authorized returns.

Returns for Non-Defect Reasons: 15% Restocking Fee.

Fotowatch is not required to accept watches back for non-defect reasons and will determine, at its sole discretion, whether to authorize returns for non-defect reasons.

Return Authorization Number (RMA)

Please note: Customer must contact us to request a return authorization number. Once you've received your return authorization number, you should return your watch(es) to us, insured and properly packaged so that no damage occurs during transport. Watch product must never have been worn nor have ANY signs of wear and tear. Requests to return a watch for non-defect reasons must be made within 72 hours of watch receipt. No exceptions. Any items being returned without return authorization will be rejected upon arrival as non-authorized returns.

© 2001 Fotowatch All rights reserved. Last Updated: Feb 25, 2016